Refund Policy
Making a purchase
We want you to be happy with your purchases and the service you receive from us at ClearSK. Here are our terms which tell you how we will deal with your purchase, delivery and any return that might be necessary. This is followed by Terms of Use for this website including copyright issues.
1.GENERAL TERMS
2.ORDER ACCEPTANCE
3.PRODUCT AVAILABILITY
4.NON ACCEPTANCE / REFUSAL OF TRANSACTION
5.DAMAGED, MISSING, FAULTY OR INCORRECT GOODS
6.CHANGE OF MIND / CANCELLATION
7.RETURNS
8.CONDITION
9.REFUND
10.HOW TO FEEDBACK TO US
1. General Terms
Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by Singapore law and all disputes will be decided through the Courts of Singapore.
2. Order Acceptance
Our terms and conditions do not affect your statutory rights. Any contract between you and us will be governed by Singapore law and all disputes will be decided through the Courts of Singapore.
3. Product Availablility
ClearSK is committed to providing exceptional customer service and quality products and treatments. We endeavour to make sure that all products listed on our website are currently in stock and the pricing is true and correct. However, if we are unable to fulfil your order for any reason we reserve the right to cancel your order and arrange a refund.
4. Non Acceptance / Refusal of Transaction
We reserve the right not to accept your order or to cancel your order if any of the following apply:
We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
Payment has been made fraudulently or by illegal means.
The goods are unavailable from our stock.
We have made an error in product pricing, delivery cost or product description.
We do not supply to your address.
In the event that your payment has been received in part or full for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/ credit card used).
5. Damaged, Missing, Faulty or Incorrect Goods
Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box. You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us). We do not accept delivery damage claims if delivery is to a mailbox service address.
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at enquiry@clearskincentre.com or by WA message +65 9710-8808. You must tell us within 48 hours of receipt. In the Email/Message please state the subject as “Returns” followed by the reason of return with Images of the product if there is any damage. Our customer service officer will inform you of the steps for sending the items back if we deem the item eligible for a replacement/refund.
If there is a problem with the delivered item please keep all packaging and instructions and do not use. If your order was delivered to a Singapore address, we will arrange collection from that address (or pay your return postage costs), and for replacement as soon as possible. Collection will be limited to the method we select. You will be responsible for repacking and sealing ready for collection and you may need to attach a shipping label which we will supply. We cannot usually provide a specific time slot for collections other than the day.
Orders delivered to overseas addresses must be returned to us at your own expense.
Goods will be checked upon return. They must be complete and include all packaging and instructions. If goods returned as faulty are found not to be so, we consider the return as point ‘6’ below ‘Cancellation and Unwanted items’. We will let you know so you may decide how to proceed.
Items delivered must be checked by you or your representative at the point of delivery. Report any problem to the delivery team before they leave. We do not offer compensation in the event of a product being faulty, incorrect or damaged but will get any problem rectified as quickly as possible. We always try to ensure that your order arrives correct and in perfect condition.
6. Change of Mind / Cancellation
We are unable to offer you a refund or exchange if you had a change of mind or purchased the wrong product or treatment. On goodwill basis we do allow exceptions. Please contact us via email at enquiry@clearskincentre.com for more details.
7. Returns
All items sold are strictly non-returnable.
Whether item is eligible for an exchange/return will be determined based on discretion by staff of ClearSK.
Discount codes given by ClearSK are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. ClearSK reserves the right to reject any transaction if this term is not adhered to.
8. Conditions
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear.
We reserve the right to make a deduction from any refund or not to accept an item with any indication it has been used or if it is damaged. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
9. Refund
All items sold are strictly non-refundable.
Whether item is eligible for an exchange/return will be determined based on discretion by staff of ClearSK. If we agree to do a refund, we will refund the basic delivery cost (if applicable), but not added delivery costs such as weekend delivery. We will reimburse you within 14 days of a return to us, or proof of postage to us. (Usually as soon as goods are checked). If we have arranged pick up of the goods we will deduct the cost from the refund. If requested you must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit or debit card we will only make a refund to the same card.
10. How To Feedback To Us
We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. WA message us on +65 97108808 or email enquiry@clearskincentre.com
ClearSK reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us enquiry@clearskincentre.com.
