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FAQ

Due to the outbreak of COVID-19, we are experiencing restricted movement. Please expect a delay in processing and delivery of shipments during this period. ClearSK is monitoring the situation closely and will do its utmost to make sure that your package is successfully delivered.

 

Q: Can I amend my order once it is confirmed?

  1. A) Please ensure your selected item(s) is correct before proceeding to check out. ClearSK will not be able to amend your order once it is confirmed. No exchange will be allowed if the wrong item(s) is selected.

 

  1. Q) When will my order be shipped out?
  2. A) Upon payment verification, orders will be shipped out within 5-7 working days. Please ensure that all required information is submitted accurately to avoid any shipping delay.

Mailing days fall on Weekdays. Weekends and Public Holidays are excluded.

 

  1. Q) How do I enquire about my order? And what is the response time?
  2. A) For enquiries, kindly email us at enquiry@clearskincentre.comwith your order number. Do allow us up to 5 working days to respond to enquiry emails.

Do kindly refrain from sending multiple emails as it will push your enquiry further back in the queue and it will take us even longer to get back to you. Rest assured we will attend to your enquiry as soon as we can.

 

  1. Q) What kinds of payment methods do you accept?
  2. A) We accept all major credit cards, Paypal and PayNow. 

 *ATM TRANSFERS AND CASH DEPOSITS ARE STRICTLY NOT ACCEPTED. 

***Please note that by adding item(s) into your cart, it does not mean you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.

 

  1. Q) Can I pay a deposit online and pay the remaining via a credit card instalment plan?
  2. A) If you wish to make your payment via a credit card instalment plan, please pay a deposit of $50 online and arrange with our staff to complete the remaining payment via a credit card instalment plan at our clinic.

By carting out the item(s), it confirms your intention to make a purchase. A slot will be reserved for you. In the event where no payment is received and orders are cancelled, your account may be blacklisted from future purchases. 

 

  1. Q) What are the shipping charges?
  2. A) Local courier delivery is available at $5.00 (0 to 2kg) and $7.00 (for 2.5 to 5kg).

*SELF COLLECTION IS STRICTLY NOT ALLOWED.

 

  1. Q) How do I track my package after it has been shipped?
  2. A) A tracking number will be provided to you once your item(s) has been shipped out.

For any unclaimed parcel that is sent back to us, a re-delivery fee applies before we ship it out again.

 

  1. Q) Can I combine my orders into one shipment?
  2. A) Combining of parcels/orders will not be allowed UNLESS the orders and payment are made on the same day.

 

  1. Q) What is your return policy?
  2. A) All items sold are strictly non-refundable.

*Whether an item is eligible for an exchange/return is based on the discretion of ClearSK staff.

*Discount codes given by ClearSK are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. ClearSK reserves the right to reject any transaction if this term is not adhered to.  

ClearSK reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do email us at enquiry@clearskincentre.com

 

  1. Q) I cannot find the answers to my questions, how do I reach customer service?
  2. A) Please contact our Customer Service Team via email enquiry@clearskincentre.com.

 

As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our email staff with the same respect that you as our customer deserves. We apologise in advanced if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making ClearSK a pleasant place to shop and for our staffs to work in.